Refund policy
Thank you for shopping with us! We want you to be completely happy with your purchase. Please read our return and refund policy below:
- Returns
Due to the nature of pet products, we accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as when you received them. To initiate a return, please contact our customer support team at modushubsupport@gmail.com with your order number and reason for return.
- Refunds
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error or a defective product.
- Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
- Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will provide a full refund or replacement at no extra cost.
- Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the return is due to our mistake or a defective item.
- Important Notes
Some hygiene-sensitive products may not be eligible for return for safety reasons (e.g., certain pet grooming items). This will be noted on the product page if applicable. Processing times may be longer during peak seasons. If you have any questions or concerns, please don’t hesitate to reach out. We’re here to help!